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We will provide updates as necessary.","created_at":"2026-09-03T18:00:15.799-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T18:00:15.799-07:00","display_at":"2026-09-03T18:00:15.799-07:00","deliver_notifications":true,"tweet_id":null,"id":"q4k8g9f7g8p0","incident_id":"htdr6ytx9mcv","custom_tweet":null,"affected_components":[{"code":"y26p90jcdt1k","name":"Genesis Foods (Preview) - Genesis Foods API (Preview)","old_status":"operational","new_status":"under_maintenance"},{"code":"j0m3yv22bv7q","name":"Geneis Foods (Production) - Genesis Foods API (Production)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-03T17:00:15.440-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T17:00:15.440-07:00","display_at":"2026-09-03T17:00:15.440-07:00","deliver_notifications":true,"tweet_id":null,"id":"j81f851dzwbm","incident_id":"htdr6ytx9mcv","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Genesis Foods will be conducting scheduled maintenance starting at 6 pm (PT) September 3rd. \nAll services hosted in Genesis Foods may be affected during this maintenance window.","created_at":"2026-08-31T10:24:02.854-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-31T10:24:02.854-07:00","display_at":"2026-08-31T10:24:02.854-07:00","deliver_notifications":true,"tweet_id":null,"id":"fp6jtbgzlk88","incident_id":"htdr6ytx9mcv","custom_tweet":null,"affected_components":[{"code":"y26p90jcdt1k","name":"Genesis Foods (Preview) - Genesis Foods API (Preview)","old_status":"operational","new_status":"operational"},{"code":"j0m3yv22bv7q","name":"Geneis Foods (Production) - Genesis Foods API (Production)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Genesis Foods API (Production)","created_at":"2026-07-01T15:22:07.789-07:00","updated_at":"2026-09-09T19:00:07.819-07:00","position":1,"description":null,"showcase":true,"start_date":"2025-07-01T00:00:00.000-07:00","id":"j0m3yv22bv7q","page_id":"s872k8vyxz6p","group_id":"dyc4mp165w5n"},{"status":"operational","name":"Genesis Foods API (Preview)","created_at":"2024-03-11T16:19:45.905-07:00","updated_at":"2026-09-09T19:00:08.047-07:00","position":2,"description":"Genesis Foods backend API","showcase":true,"start_date":"2024-03-10T00:00:00.000-08:00","id":"y26p90jcdt1k","page_id":"s872k8vyxz6p","group_id":"pt02hv110jk8"}]},{"name":"Emergency Maintenance – Genesis Production Hotfix","status":"resolved","created_at":"2026-07-30T13:10:20.833-07:00","updated_at":"2026-07-30T17:35:50.942-07:00","monitoring_at":null,"resolved_at":"2026-07-30T17:35:50.920-07:00","impact":"maintenance","shortlink":"https://stspg.io/ldy4rwtd6bmq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-30T13:10:20.809-07:00","reminder_intervals":null,"id":"b9l7kwm0zxtq","page_id":"s872k8vyxz6p","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-30T17:35:50.920-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T17:35:50.920-07:00","display_at":"2026-07-30T17:35:50.920-07:00","deliver_notifications":true,"tweet_id":null,"id":"chsyxrq7np6z","incident_id":"b9l7kwm0zxtq","custom_tweet":null,"affected_components":[{"code":"kc15dbw00wgn","name":"Genesis Foods (Preview) - Genesis Foods UI (Preview)","old_status":"under_maintenance","new_status":"operational"},{"code":"y26p90jcdt1k","name":"Genesis Foods (Preview) - Genesis Foods API (Preview)","old_status":"under_maintenance","new_status":"operational"},{"code":"j0m3yv22bv7q","name":"Geneis Foods (Production) - Genesis Foods API (Production)","old_status":"under_maintenance","new_status":"operational"},{"code":"2g7ytkkn7bk8","name":"Geneis Foods (Production) - Genesis Foods UI (Production)","old_status":"under_maintenance","new_status":"operational"},{"code":"9hbdsrsl4yl2","name":"Nutrilive - NutriLive","old_status":"under_maintenance","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue affecting some Genesis customers that requires emergency maintenance to deploy a hotfix.\n\nEmergency maintenance is scheduled to begin at 5:00 PM PT. 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We are working to resolve this issue and appreciate your patience while the fix is implemented.","created_at":"2026-07-06T12:21:22.903-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-06T12:21:22.903-07:00","display_at":"2026-07-06T12:21:22.903-07:00","deliver_notifications":true,"tweet_id":null,"id":"8x47cmw6h011","incident_id":"g18ckt4k7vkf","custom_tweet":null,"affected_components":[{"code":"b0yfw03r4x70","name":"AskReg - AskReg","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"AskReg","created_at":"2025-05-23T11:49:06.929-07:00","updated_at":"2026-09-09T19:00:07.551-07:00","position":1,"description":"Trustwell's AskReg (Reggie) is an advanced assistant for navigating the complexities of regulations in the food, food safety, and supplement manufacturing industries. 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We will provide updates as necessary.","created_at":"2026-07-01T18:00:10.794-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-01T18:00:10.794-07:00","display_at":"2026-07-01T18:00:10.794-07:00","deliver_notifications":false,"tweet_id":null,"id":"w2v10nstl2cl","incident_id":"kns7mhm3s3lw","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Planned Maintenance: AI Infrastructure Update\n \nWe will be performing planned maintenance on Wednesday, July 1, 2026, from 6:00 PM to 8:00 PM PT to update our AI infrastructure.\n \nCore functionality will remain available during this maintenance window. Customers may experience intermittent issues with AI-powered features during this time.","created_at":"2026-06-29T09:40:43.355-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-01T15:47:11.923-07:00","display_at":"2026-06-29T09:40:43.355-07:00","deliver_notifications":false,"tweet_id":null,"id":"69xg8dhz6dby","incident_id":"kns7mhm3s3lw","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Intermittent Service Disruptions Affecting Genesis Foods (Preview)","status":"resolved","created_at":"2026-06-30T13:41:11.900-07:00","updated_at":"2026-07-01T15:34:30.353-07:00","monitoring_at":null,"resolved_at":"2026-06-30T13:48:43.000-07:00","impact":"major","shortlink":"https://stspg.io/1ffz378vs4gd","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-30T13:41:11.889-07:00","reminder_intervals":null,"id":"m3kmpns03pk4","page_id":"s872k8vyxz6p","incident_updates":[{"status":"resolved","body":"The issue affecting some users in Genesis Foods has been resolved.\n\nOur team identified the cause of the partial disruption and implemented corrective actions. Following validation and monitoring, system performance has returned to normal and services are operating as expected.\n\nWe will continue to monitor the environments to ensure ongoing stability.\n\nWe appreciate your patience and understanding while we worked to resolve this issue.","created_at":"2026-06-30T13:50:43.349-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-30T13:52:32.942-07:00","display_at":"2026-06-30T13:48:43.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"ww9t0w5qln4f","incident_id":"m3kmpns03pk4","custom_tweet":null,"affected_components":[{"code":"kc15dbw00wgn","name":"Genesis Foods - Genesis Foods (UI)","old_status":"partial_outage","new_status":"operational"},{"code":"y26p90jcdt1k","name":"Genesis Foods - Genesis Foods (API)","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We are experiencing a partial outage within the Genesis Foods API that is also impacting the Genesis Foods user interface. We have identified the impacted system and are working to restore the system as quickly as possible. Next update at 2:40 PM PST.","created_at":"2026-06-30T13:41:12.000-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-30T13:41:12.000-07:00","display_at":"2026-06-30T13:41:12.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"w588td5bc77m","incident_id":"m3kmpns03pk4","custom_tweet":null,"affected_components":[{"code":"kc15dbw00wgn","name":"Genesis Foods - Genesis Foods (UI)","old_status":"operational","new_status":"partial_outage"},{"code":"y26p90jcdt1k","name":"Genesis Foods - Genesis Foods (API)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Genesis Foods UI (Preview)","created_at":"2024-03-11T16:13:34.515-07:00","updated_at":"2026-09-09T19:00:07.487-07:00","position":1,"description":"Genesis Foods frontend user interface.","showcase":true,"start_date":"2024-03-10T00:00:00.000-08:00","id":"kc15dbw00wgn","page_id":"s872k8vyxz6p","group_id":"pt02hv110jk8"},{"status":"operational","name":"Genesis Foods API (Preview)","created_at":"2024-03-11T16:19:45.905-07:00","updated_at":"2026-09-09T19:00:08.047-07:00","position":2,"description":"Genesis Foods backend API","showcase":true,"start_date":"2024-03-10T00:00:00.000-08:00","id":"y26p90jcdt1k","page_id":"s872k8vyxz6p","group_id":"pt02hv110jk8"}]},{"name":"Intermittent Service Disruptions Affecting Genesis Foods (Preview)","status":"resolved","created_at":"2026-06-18T13:00:19.655-07:00","updated_at":"2026-07-01T15:35:10.712-07:00","monitoring_at":null,"resolved_at":"2026-06-18T17:05:39.122-07:00","impact":"major","shortlink":"https://stspg.io/v8nqw5r6065p","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-18T13:00:19.644-07:00","reminder_intervals":null,"id":"s9qwn6z7b1s1","page_id":"s872k8vyxz6p","incident_updates":[{"status":"resolved","body":"Resolved\n\nThe issue affecting some users in our Production and Preview environments has been resolved.\n\nOur team identified the cause of the intermittent service disruptions and implemented corrective actions. Following validation and monitoring, system performance has returned to normal and services are operating as expected.\n\nWe will continue to monitor the environments to ensure ongoing stability.\n\nWe appreciate your patience and understanding while we worked to resolve this issue.","created_at":"2026-06-18T17:05:39.122-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-18T17:05:39.122-07:00","display_at":"2026-06-18T17:05:39.122-07:00","deliver_notifications":true,"tweet_id":null,"id":"h2ds8dh2sx6q","incident_id":"s9qwn6z7b1s1","custom_tweet":null,"affected_components":[{"code":"kc15dbw00wgn","name":"Genesis Foods - Genesis Foods (UI)","old_status":"partial_outage","new_status":"operational"},{"code":"y26p90jcdt1k","name":"Genesis Foods - Genesis Foods (API)","old_status":"partial_outage","new_status":"operational"},{"code":"9hbdsrsl4yl2","name":"Genesis Foods - NutriLive","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified the cause of the intermittent service disruptions affecting some users in our Production and Preview environments.\n\nCorrective actions have been implemented, and our team is actively validating the changes while continuing to monitor system performance.\n\nProduction service appears stable at this time. We are continuing to test and monitor the Preview environment to confirm full resolution.\n\nWe will provide another update as soon as additional information becomes available.\n\nThank you for your patience and understanding.","created_at":"2026-06-18T16:22:17.987-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-18T16:22:17.987-07:00","display_at":"2026-06-18T16:22:17.987-07:00","deliver_notifications":true,"tweet_id":null,"id":"s8fh2lxxpv3h","incident_id":"s9qwn6z7b1s1","custom_tweet":null,"affected_components":[{"code":"kc15dbw00wgn","name":"Genesis Foods - Genesis Foods (UI)","old_status":"partial_outage","new_status":"partial_outage"},{"code":"y26p90jcdt1k","name":"Genesis Foods - Genesis Foods (API)","old_status":"partial_outage","new_status":"partial_outage"},{"code":"9hbdsrsl4yl2","name":"Genesis Foods - NutriLive","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified the cause of the intermittent service disruptions affecting some users in both our Production and Preview environments.\nOur team is actively working on a resolution and continues to monitor system performance closely.\nWe will provide another update as soon as additional information becomes available.\nThank you for your patience and understanding.","created_at":"2026-06-18T14:29:14.344-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-18T14:29:14.344-07:00","display_at":"2026-06-18T14:29:14.344-07:00","deliver_notifications":true,"tweet_id":null,"id":"pq3j9ymwt0q3","incident_id":"s9qwn6z7b1s1","custom_tweet":null,"affected_components":[{"code":"kc15dbw00wgn","name":"Genesis Foods - Genesis Foods (UI)","old_status":"partial_outage","new_status":"partial_outage"},{"code":"y26p90jcdt1k","name":"Genesis Foods - Genesis Foods (API)","old_status":"partial_outage","new_status":"partial_outage"},{"code":"9hbdsrsl4yl2","name":"Genesis Foods - NutriLive","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-06-18T14:22:35.588-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-18T14:22:35.588-07:00","display_at":"2026-06-18T14:22:35.588-07:00","deliver_notifications":false,"tweet_id":null,"id":"znbwcfq4f73z","incident_id":"s9qwn6z7b1s1","custom_tweet":null,"affected_components":[{"code":"kc15dbw00wgn","name":"Genesis Foods - Genesis Foods (UI)","old_status":"partial_outage","new_status":"partial_outage"},{"code":"y26p90jcdt1k","name":"Genesis Foods - Genesis Foods (API)","old_status":"partial_outage","new_status":"partial_outage"},{"code":"9hbdsrsl4yl2","name":"Genesis Foods - NutriLive","old_status":"operational","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating reports of intermittent service disruptions affecting some users in both our Production and Preview environments. Users may experience increased response times, login issues, or intermittent application errors.\n\nOur team has identified the issue and is actively working on a resolution.\n\nWe will provide our next update within the next 90 minutes, or sooner if additional information becomes available.\n\nWe appreciate your patience and will continue to share updates as we make progress.","created_at":"2026-06-18T13:00:19.746-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-18T13:00:19.746-07:00","display_at":"2026-06-18T13:00:19.746-07:00","deliver_notifications":true,"tweet_id":null,"id":"dz5b41mbm7cd","incident_id":"s9qwn6z7b1s1","custom_tweet":null,"affected_components":[{"code":"kc15dbw00wgn","name":"Genesis Foods - Genesis Foods (UI)","old_status":"operational","new_status":"partial_outage"},{"code":"y26p90jcdt1k","name":"Genesis Foods - Genesis Foods (API)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Genesis Foods UI (Preview)","created_at":"2024-03-11T16:13:34.515-07:00","updated_at":"2026-09-09T19:00:07.487-07:00","position":1,"description":"Genesis Foods frontend user interface.","showcase":true,"start_date":"2024-03-10T00:00:00.000-08:00","id":"kc15dbw00wgn","page_id":"s872k8vyxz6p","group_id":"pt02hv110jk8"},{"status":"operational","name":"NutriLive","created_at":"2026-04-27T07:50:21.062-07:00","updated_at":"2026-09-09T19:00:07.699-07:00","position":1,"description":"Trustwell's NutriLive real-time nutrition calculation engine powers consumer-facing applications. It supports live recalculation as end users add, remove, or adjust ingredient quantities, and it can produce label data outputs for finalized recipes/products. The API is optimized for high-volume consumer traffic with sub-second response times.","showcase":true,"start_date":"2026-01-01T00:00:00.000-08:00","id":"9hbdsrsl4yl2","page_id":"s872k8vyxz6p","group_id":"1cjbxfcmfjz2"},{"status":"operational","name":"Genesis Foods API (Preview)","created_at":"2024-03-11T16:19:45.905-07:00","updated_at":"2026-09-09T19:00:08.047-07:00","position":2,"description":"Genesis Foods backend API","showcase":true,"start_date":"2024-03-10T00:00:00.000-08:00","id":"y26p90jcdt1k","page_id":"s872k8vyxz6p","group_id":"pt02hv110jk8"}]},{"name":"Intermittent Service Disruptions Affecting Genesis Foods (Production)","status":"resolved","created_at":"2026-06-18T13:32:08.000-07:00","updated_at":"2026-07-01T15:39:36.503-07:00","monitoring_at":null,"resolved_at":"2026-06-18T13:32:08.000-07:00","impact":"minor","shortlink":"https://stspg.io/tctmnyd7rgz6","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-18T13:32:08.000-07:00","reminder_intervals":null,"id":"v9pt7yqsfq8k","page_id":"s872k8vyxz6p","incident_updates":[{"status":"resolved","body":"The issue affecting some users in Genesis Foods has been resolved. Our team identified the cause of the partial disruption and implemented corrective actions. Following validation and monitoring, system performance has returned to normal and services are operating as expected. We will continue to monitor the environments to ensure ongoing stability. We appreciate your patience and understanding while we worked to resolve this issue.","created_at":"2026-07-01T15:38:08.308-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-01T15:38:26.531-07:00","display_at":"2026-06-18T13:32:08.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"j8k97m8plyt4","incident_id":"v9pt7yqsfq8k","custom_tweet":null,"affected_components":[{"code":"j0m3yv22bv7q","name":"Geneis Foods (Production) - Genesis Foods API (Production)","old_status":"operational","new_status":"operational"},{"code":"2g7ytkkn7bk8","name":"Geneis Foods (Production) - Genesis Foods UI (Production)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Genesis Foods API (Production)","created_at":"2026-07-01T15:22:07.789-07:00","updated_at":"2026-09-09T19:00:07.819-07:00","position":1,"description":null,"showcase":true,"start_date":"2025-07-01T00:00:00.000-07:00","id":"j0m3yv22bv7q","page_id":"s872k8vyxz6p","group_id":"dyc4mp165w5n"},{"status":"operational","name":"Genesis Foods UI (Production)","created_at":"2026-07-01T15:19:33.631-07:00","updated_at":"2026-09-09T19:00:08.250-07:00","position":2,"description":null,"showcase":true,"start_date":"2025-07-01T00:00:00.000-07:00","id":"2g7ytkkn7bk8","page_id":"s872k8vyxz6p","group_id":"dyc4mp165w5n"}]}]
}