Intermittent Service Disruptions Affecting Genesis Foods

Incident Report for Trustwell

Resolved

Resolved

The issue affecting some users in our Production and Preview environments has been resolved.

Our team identified the cause of the intermittent service disruptions and implemented corrective actions. Following validation and monitoring, system performance has returned to normal and services are operating as expected.

We will continue to monitor the environments to ensure ongoing stability.

We appreciate your patience and understanding while we worked to resolve this issue.
Posted Jun 18, 2026 - 17:05 PDT

Update

We have identified the cause of the intermittent service disruptions affecting some users in our Production and Preview environments.

Corrective actions have been implemented, and our team is actively validating the changes while continuing to monitor system performance.

Production service appears stable at this time. We are continuing to test and monitor the Preview environment to confirm full resolution.

We will provide another update as soon as additional information becomes available.

Thank you for your patience and understanding.
Posted Jun 18, 2026 - 16:22 PDT

Identified

We have identified the cause of the intermittent service disruptions affecting some users in both our Production and Preview environments.
Our team is actively working on a resolution and continues to monitor system performance closely.
We will provide another update as soon as additional information becomes available.
Thank you for your patience and understanding.
Posted Jun 18, 2026 - 14:29 PDT

Update

We are continuing to investigate this issue.
Posted Jun 18, 2026 - 14:22 PDT

Investigating

We are currently investigating reports of intermittent service disruptions affecting some users in both our Production and Preview environments. Users may experience increased response times, login issues, or intermittent application errors.

Our team has identified the issue and is actively working on a resolution.

We will provide our next update within the next 90 minutes, or sooner if additional information becomes available.

We appreciate your patience and will continue to share updates as we make progress.
Posted Jun 18, 2026 - 13:00 PDT
This incident affected: Genesis Foods (Genesis Foods (UI), Genesis Foods (API), NutriLive).